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    Emotional & Practical Support

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For any enquiries, or for initial advice and support, call us on: 02476 444077.

Face-to-Face Support

We offer emotional support and a listening, non-judgmental ear. You can make an appointment to come and see us even if you are still in an abusive relationship. You do not have to leave or break up to get our help.

When you call, we will do our best to see you as quickly as possible. A specialist support worker will be allocated to you, and during the first support session she will go through a Risk Assessment with you. This is a short questionnaire which will help us to identify the best ways to help you. If you are staying in your own home, the support worker will also go through a safety plan with you.

During your support sessions, your support worker will listen to you and help you in a variety of ways. For example, she might act as your advocate, helping you to sort difficult matters out regarding your landlord, debt, rent or benefits. Or she might help you with a variety of problems caused by domestic abuse.

We work closely with other agencies, and if we do not have the skills to help you, we will signpost you or refer you to an appropriate agency (for other relevant agencies, see our Links page).

Your support worker can also refer you to our counselling service, or for legal advice (we offer a free legal surgery every Thursday - please call 02476 444077 to make an appointment).

Counselling Service

Our volunteer counsellors are fully qualified and specialise in domestic violence and violence against women and girls counselling. In addition, they have attended Coventry Haven’s domestic abuse training, and have passed a thorough selection process. If you think that you might need counselling to help you come to terms with your experience of domestic violence, your support worker can refer you to our counsellors.

There may be a short waiting period, but this is never more than a few weeks. An initial counselling assessment is conducted with you and then you are matched with a counsellor, who will offer an initial course of six sessions. At the end of the six sessions, your counsellor will carry out a review with you, to see if you need more sessions.

Counselling can be difficult at first but many of our service users have said that it has helped them move forward and build on their confidence and self belief.


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